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Customer Service

Tracking an Order

If you would like to track an order, please contact us by e-mail at customerservice@hcimarketplace.com, or call us, toll free, Monday–Friday, 8:00 a.m. to 5:00 p.m. Pacific time at 866.846.4880.

Guarantee and Return Policy

HealthComm Interactive, Inc., unconditionally guarantees each and every product sold for a period of 30 days from the original date of shipment. Should the product not meet your satisfaction, simply return the product in the original product container to HealthComm Interactive, Inc., for a full refund.

Preview copies are not to be duplicated, used for teaching, training, or for general viewing.
HealthComm Interactive, Inc., must receive the product within 30 days of invoice date.
Product must be returned at customer's expense using a traceable service such as registered U.S. Postal Service, UPS, or other courier company.

Warranty and Return Policy

HealthComm Interactive, Inc., warrants that each CD-ROM, VHS tape, and DVD-ROM sold is free from defects and conforms with the published system requirements for a period of 180 days from the date of shipment. In the event the product contains a defect or does not conform to our published system requirements, upon receipt of the defective merchandise, HealthComm Interactive, Inc., will inspect the merchandise to verify the defect or nonconformance. If the product is defective or does not conform to specification, HealthComm Interactive, Inc., at its sole discretion, will replace the defective product or provide a refund to the customer. Using a traceable service such as registered U.S. Postal Service or UPS, send the product in its original product container, with shipping notice or your name and address, and description of the problem to

HealthComm Interactive, Inc.
Attn: Tech Support
260 E. 11th Ave.
Eugene OR 97401

If it is determined that the product is defective, customer will be reimbursed for shipping expenses.

Packing and sending your return

Please return your purchase in its original product container via a traceable service such as registered U.S. Postal Service, UPS, or other courier company. Include a copy of your invoice and a note explaining your reason for the return. If the product is defective, we will reimburse you the cost of the shipping, provided the product is returned within the 6-month warranty period.

Send your package to

HealthComm Interactive, Inc.
260 E. 11th Ave.
Eugene OR 97401

Privacy Statement

HealthComm Interactive, Inc., will not divulge personal information that is provided by our customers to any other organization or individuals other than that which is necessary to transact, fulfill, and/or account for product orders.

Tech Support

If you have technical questions regarding our products, please contact our support staff at techsupport@hcimarketplace.com.