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Ordering Information

Shipping and Handling

HealthComm Interactive, Inc., ships via United Parcel Service to customers in the United States and Canada.

Standard ground shipping in the United States: $5.79 for the first item and $2.00 for each additional item.
Standard ground shipping in Canada: US$9.25 for the first item and US$3.00 for each additional item.
For 3-day delivery in the United States: $9.99 for the first item and $4.00 for each additional item.
Three-day delivery is not available for Canadian orders.

HealthComm Interactive, Inc., processes and fulfills orders upon receipt. With standard ground shipping, your order should be received within 5 to 10 business days from your date of order, allowing for standard UPS delivery schedules. If you request 3-day delivery, you should receive your order within 4 to 5 business days.

Quantity Discount

We are pleased to give you a discount for quantity orders. The discount is automatically calculated as you add items to your shopping cart.

Policy details:

Our quantity discount applies to CD-ROM and VHS tape products only. Website products are not included in this discount plan.
To receive the discount, the products must be purchased at the same time on the same order.
The discount applies to the retail price only. The discount does not apply to shipping fees.
Returned items may result in an adjustment on the discount. This will be reflected in the credit you receive. (For example, if you ordered three items, you would have received a 15% discount. If you return one of those items, your quantity discount should have been only 10%. The difference in the discount will be subtracted from the credit you receive for the returned item.)

Guarantee and Return Policy

HealthComm Interactive, Inc., unconditionally guarantees each and every product for a period of 30 days from the original date of shipment. Should the product not meet your satisfaction, simply return the product in the original package to HealthComm Interactive, Inc., for a full refund.

Preview copies are not to be duplicated, used for teaching, training, or for general viewing.
HealthComm Interactive, Inc., must receive the product within 30 days of invoice date.
Product must be returned at customer's expense using a traceable service such as registered U.S. Postal Service, UPS, or other courier company.

Warranty and Return Policy

HealthComm Interactive, Inc., warrants that each CD-ROM, VHS tape, and DVD-ROM sold is free from defects and conforms with the published system requirements for a period of 180 days from the date of shipment. In the event the product contains a defect or does not conform to our published system requirements, upon receipt of the defective merchandise, HealthComm Interactive, Inc., will inspect the merchandise to verify the defect or nonconformance. If the product is defective or does not conform to specification, HealthComm Interactive, Inc., at its sole discretion, will replace the defective product or provide a refund to the customer. Using a traceable service such as registered U.S. Postal Service or UPS, send the product in its original product container, with shipping notice or your name and address, and description of the problem to

HealthComm Interactive, Inc.
Attn: Tech Support
260 E. 11th Ave.
Eugene OR 97401

If it is determined that the product is defective, customer will be reimbursed for shipping expenses.

Payment Methods

HealthComm Interactive, Inc., accepts online, telephone, and fax orders using VISA, Mastercard and American Express. We also accept payment by check through the mail or by purchase order, upon approval. (Contact us toll free Monday-Friday, 8:00 a.m. to 5:00 p.m. Pacific time at 866.846.4880, or email sales@hcimarketplace.com.) Sorry, COD orders are not available at this time.

Internet Security

HealthComm Interactive, Inc., uses secure (encrypted) transaction software for online credit card/order processing.

Order by Telephone or Fax

If you wish to order our products by telephone, click ìOrder by Phone or Faxî on the Shopping Cart. Print out and complete the form and call us toll free Monday-Friday, 8:00 a.m. to 5:00 p.m. Pacific time at 866.846.4880, or fax us at 541.342.4270.

Order by Mail

Please make checks payable to HealthComm Interactive, Inc., and mail to

HealthComm Interactive, Inc.
260 E. 11th Ave.
Eugene, OR 97401

Privacy Statement

HealthComm Interactive, Inc., will not divulge personal information that is provided by our customers to any other organization or individuals other than that which is necessary to transact, fulfill, and/or account for product orders.

Tech Support

If you have technical questions regarding our products, please contact our support staff at techsupport@hcimarketplace.com.